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Support information page
Before contacting us, please make sure you have read our FAQ page. This will ensure that we can respond to your questions in a timely manner. Billing related support Please visit JWBILL.com for any billing related issue you may have. You can also cancel your membership there. All transactions made by us will appear as "JWBILL.com" on your credit card statement. You may also contact us by email with your billing questions. Technical requirements This site has been optimized for use with Windows and Internet Explorer. You should also be able to view this site without any problems if you use FireFox. Our videos require either Real Player, QuickTime or Windows Media Player. Screen resolutions of 800x600 and higher are supported. If you experience technical problems, please contact us. Your privacy We do not share activity logs on our servers with third parties. We do not share credit card information with third parties. All credit card information is stored on secure servers in secure locations, in full compliance with Visa and Master Card regulations. Email support We provide full email support during regular office hours. Please note that there may be a delay in response during holidays and/or weekends. You can always reach us by emailing support@jwbill.com. Please provide as much information as you can when contacting us. This ensures a quick reply to your emails. |
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